# Ticket

{% hint style="info" %}
**Ticket Lwa :** The ticket system can be used for many needs, for example: purchasing products, support, inquiries, and many more.\
.يمكن استخدام نظام التذاكر للعديد من الاحتياجات مثال : شراء المنتجات او الدعم او الاستفسار و العديد
{% endhint %}

```
/ticket-lwa
```

## 1 # ticket

**Choose the number of ticket categories you want**\
**اختر عدد فئات التذاكر التي تريدها**

<figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2FqGkVyMjRqlUUDShtHprG%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-25%20105006.png?alt=media&#x26;token=007a5f04-8654-4ce0-8866-cee220f1c9d6" alt="" width="563"><figcaption></figcaption></figure>

## 2 #  everyone

**Put role @everyone very very important** \
**ضع رتبة مهم جدا @everyone**

<figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2FhKdysF1JjZGKMVF4lRv3%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-25%20105215.png?alt=media&#x26;token=a883518c-57bb-4a94-a44b-766041cd7e40" alt=""><figcaption></figcaption></figure>

## 3 #  staff

**Place the role of the support team or employees**\
**ضع رتبة فريق الدعم أو الموظفين**

<figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2Fm3BvM1igTaxUrI2wkiEF%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-25%20105301.png?alt=media&#x26;token=d5ae79b5-8d86-459d-931e-7b2ca752b617" alt=""><figcaption></figcaption></figure>

## 4 #  panel

**Place the channel where the ticket panel will appear**\
**ضع القناة التي ستظهر فيها لوحة التذاكر**

<div align="left" data-full-width="false"><figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2FQrgVCLwpI3BaiWu7ffdV%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-25%20105339.png?alt=media&#x26;token=c3126cd3-2426-4fcf-8cb6-3c4c74bc714c" alt="" width="563"><figcaption></figcaption></figure> <figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2FBscIMsVeFC0Pi4tjeIyb%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-25%20134921.png?alt=media&#x26;token=17d9a87e-652b-4982-834d-5d243b8660f9" alt=""><figcaption></figcaption></figure></div>

## 5 #  logo

**Put a logo of your choice**\
&#x20;**ضع شعار من اختيارك اضغط هنا**

<div><figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2FNutYR1YxIpI1UJ6vJuYu%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-25%20105535.png?alt=media&#x26;token=e0a85788-f1e5-4f92-bcbd-bf47b622ae0c" alt="" width="563"><figcaption></figcaption></figure> <figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2FwczrRj2aBjnvru56dHoG%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-25%20135716.jpg?alt=media&#x26;token=69a4fc9b-c452-4555-b87e-3bd7da3fddab" alt=""><figcaption></figcaption></figure></div>

## 6 # photo-middle

**Place a picture in the middle**\
&#x20;**ضع صورة في المنتصف**

<div align="left"><figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2FZinSTIU8UkpsDKxD2AUO%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-25%20105601.png?alt=media&#x26;token=461405af-4541-4ffe-8503-416fb4ba4089" alt="" width="563"><figcaption></figcaption></figure> <figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2F7RcBsgcjnQcQvrC33IrA%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-25%201357162.jpg?alt=media&#x26;token=16893f11-ba78-4121-8cf5-80dc1bca6393" alt="" width="416"><figcaption></figcaption></figure></div>

## 7 # role more&#x20;

**You can set more roles for the support team and employees**\
**يمكنك تعيين المزيد من الرتب لفريق الدعم والموظفين**

<figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2FGNyQddqxl7Dtp00ePBmd%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-25%201508122.jpg?alt=media&#x26;token=ca7addf3-34fb-47ab-a3a3-250bd86a5102" alt=""><figcaption></figcaption></figure>

## 8 # ticket interface

**You can control the title of the ticket, the name of the ticket, and the color of the ticket**\
**يمكنك التحكم بعنوان التذكرة وعن التذكرة ولون التذكرة**\\

![](https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2F5HRxpU9yT986FYMiYVtN%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-25%20132030.png?alt=media\&token=f0bfb6a0-b935-40c9-9b63-bee8cec5d1c0)![](https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2F8CiZmvoYZaAMm0jZev7B%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-043-25%20135716\(1\).jpg?alt=media\&token=ebf5e1d9-7c3c-4979-b363-799f8de266a4)![](https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2FzaqiQvHg99C6JHjnfBtV%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%2020424-04-25%20135716\(1\).jpg?alt=media\&token=2fb4e817-3478-40b5-bba1-ca9b6bbff7ed)![](https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2FGQYDAl7PbKdNcUAFFm0Z%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%2020254-04-25%20135716\(2\).jpg?alt=media\&token=5692c4cf-c63b-4418-b19b-855f9144344b)

## 9# button settings 1

**Wait a little while, then press the button to display the button settings menu 1**\
**1 انتظر قليلاً، ثم اضغط على الزر لعرض قائمة إعدادات الازرار**

<div align="left" data-full-width="false"><figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2FbMfZJfazHyjgst5BP24e%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-25%20132042.png?alt=media&#x26;token=0fa6f066-153a-49d3-9bbf-964126957130" alt=""><figcaption></figcaption></figure> <figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2Fm2OPdqckjMY34heRLUUt%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-25%20132052.png?alt=media&#x26;token=2c65a8df-1f46-4a2d-909c-762ec455d32c" alt=""><figcaption></figcaption></figure> <figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2FcjoDgnYLIihkEK6xcoB8%2F857a9af11ab85d613ece9343e613a5183.jpg?alt=media&#x26;token=21a38175-73cc-4b13-b329-fb284fd80a9e" alt=""><figcaption></figcaption></figure></div>

## 10 # button settings 2

**Press the button for the button settings menu 2**\
**اضغط على الزر لقائمة إعدادات الازرار** **2**

<div><figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2FKxAb8dNiPEK54hsOt4it%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-25%20165601.png?alt=media&#x26;token=64a0a8b7-383b-4d31-b073-57db25900120" alt=""><figcaption></figcaption></figure> <figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2FBy7jLBW8UJwnMlkEGOJt%2F857a9af11ab85dfd613ece943e613a5183(2).jpg?alt=media&#x26;token=c2ababc1-d9cf-44a9-956e-195441e9e799" alt=""><figcaption></figcaption></figure></div>

<figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2FzoaQeBgSnxQ21KrKCNAC%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-23435%20132347.jpg?alt=media&#x26;token=e0b3ef3a-54ed-4520-8f82-73ed1906c231" alt=""><figcaption></figcaption></figure>

## 11 # last steps

**Make sure tickets open in the correct categories**\
**تأكد من فتح التذاكر في الفئات الصحيحة**

<div align="left"><figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2FRqSRM1EqR2gSXh7Gf1fh%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-25%20135716.png?alt=media&#x26;token=8439ead3-b8ea-42af-b19d-974353acc726" alt=""><figcaption></figcaption></figure> <figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2FtFZeVVT49yGEJYVGUgSY%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-25%20142446.png?alt=media&#x26;token=df100165-e88a-4b9f-9776-6d5ae966450a" alt=""><figcaption></figcaption></figure></div>

<div align="left"><figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2FG5xyeY2ht05MfcvPXxlt%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-2543%20191939.jpg?alt=media&#x26;token=c5bf2389-f63d-40a2-b6f2-57dec5c025f7" alt=""><figcaption></figcaption></figure> <figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2Fw71Ff9tjdx4snLo2Nqm4%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04fgh-25%20192540.jpg?alt=media&#x26;token=e7c8fb0f-7b34-4916-9c5d-41873e081cd9" alt=""><figcaption></figcaption></figure> <figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2F0CD7Y5UO5J0BEJBoCqjN%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-2543%20193341.jpg?alt=media&#x26;token=1d0e655e-904f-4763-9a83-316cedde792e" alt=""><figcaption></figcaption></figure></div>

## **12 # Claim** 📌

**To receive the ticket, click Claim** 📌\
**لأستلام التذكرة اضغط Claim** 📌

<figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2FP0BVfea7KbGux0ayiLnr%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-26343%20063500.jpg?alt=media&#x26;token=10d5f37a-2638-463c-a028-0e95f70a9cbb" alt=""><figcaption></figcaption></figure>

## 13 # Reminder 🎗️

**To send a special alert message to the member**,  **click Reminder** 🎗️\
**لأرسال رسالة تنبيه الى العضو في الخاص اضغط** :reminder\_ribbon:**Reminder**

<div align="left" data-full-width="false"><figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2F6bpev8fjxbzf1XwYstez%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-326%20063852.jpg?alt=media&#x26;token=1d872127-280e-4c80-8e24-4b5ccc9fb08f" alt="" width="563"><figcaption></figcaption></figure></div>

<div align="center"><figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2F4Us5lPebHJVDUYnmGhMk%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-226%20064351.jpg?alt=media&#x26;token=ac3ce452-0cab-4a30-a5b7-97a5d8874923" alt="" width="563"><figcaption></figcaption></figure> <figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2Fxt17GWIQst4FNGaYmWG0%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-26%20132346.png?alt=media&#x26;token=e15e5490-e670-48aa-9291-6e1b2260e530" alt=""><figcaption></figcaption></figure></div>

## 14 # Close 🔒

To close the ticket, click Close 🔒\
**لإغلاق التذكرة اضغط** Close 🔒

<div><figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2FmRYVvdWiiu7aQeNcuKTY%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-26%200813551.jpg?alt=media&#x26;token=f0d6fcbd-04ea-4cbd-ad67-38483e173a53" alt=""><figcaption></figcaption></figure> <figure><img src="https://3496850267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpYCTStVdbVjlYiXLO4Ca%2Fuploads%2F0DtrICH03DStFFF7VaoX%2F%D9%84%D9%82%D8%B7%D8%A9%20%D8%B4%D8%A7%D8%B4%D8%A9%202024-04-26%200814086.jpg?alt=media&#x26;token=24f03fa1-ac41-4772-b3ef-78f16ada4563" alt=""><figcaption></figcaption></figure></div>

***

## 15 # Thank you&#x20;

**If you encounter a problem, contact us**\
**إذا واجهتك مشكلة، تواصل معنا**\
\
[links](https://lwa.gitbook.io/lwa/~/changes/A38YiQJQLT0mMHwGoKii/links "mention") 📞

***
